Effective Date: September 9, 2026
PlayCraze (“we,” “our,” or “us”) is a mobile gaming application that offers casual games, premium game features, multiplayer, in-app rewards, subscriptions, and voucher redemption features. This Privacy Policy explains how we collect, use, store, and share information when you use the PlayCraze application and related services.
By using PlayCraze, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Account Information
When you create an account, we collect information such as your name or display name, email address, and password. Passwords are stored using secure hashing and are not stored in plain text.
Gameplay and Progression Information
We collect information necessary to operate the games and maintain your progress, including game scores, completed levels, achievements, missions, daily rewards, Lucky Spin activity, Coin balances, XP, Reward Points, Spin Tickets, cosmetic purchases, and game statistics.
Multiplayer Information
When you use Block Arena Duel, we process information such as room codes, match participation, gameplay actions, match results, scores, and multiplayer statistics. Room codes may be shared with other people when you choose to invite them.
Subscription and Purchase Information
If you purchase a subscription, Google Play processes the payment. We receive and process purchase-related information, such as product identifiers, purchase tokens, subscription status, and expiry information, to verify purchases and provide the appropriate subscription benefits.
We do not collect or store your full credit card or payment card details.
Reward and Voucher Information
If you use Reward Points or request voucher redemption, we process your RP balance, earning and spending history, redemption requests, voucher selection, fulfillment status, and information necessary to deliver or support the redemption.
Voucher codes and fulfillment references are protected and are not publicly displayed.
Technical and Security Information
We may process information such as device or application identifiers, IP address, device and operating-system information, app version, authentication/session information, request logs, and error information where necessary to operate, secure, and troubleshoot the service.
2. How We Use Information
We use information to:
Create and manage your account.
Provide games and save your progress.
Operate daily rewards, missions, achievements, Coins, XP, and Reward Points.
Verify subscriptions and provide Plus or Pro benefits.
Operate multiplayer rooms and validate match results.
Process voucher redemption requests and prevent duplicate or unauthorized transactions.
Provide customer support.
Detect abuse, fraud, unauthorized access, and violations of our terms.
Maintain, improve, and troubleshoot the application.
Comply with applicable legal obligations.
3. Advertising
PlayCraze may display advertisements to eligible Free users. Plus and Pro subscribers receive ad-free access according to their subscription benefits.
We use Google AdMob to serve advertisements. Google and its partners may process information such as advertising identifiers, device information, and ad interaction data in accordance with their own privacy policies and applicable consent requirements.
Where required, PlayCraze requests advertising consent through Google's User Messaging Platform (UMP). You may be able to review or change your advertising privacy choices through the Ad privacy choices option in the app when available.
For more information, see Google's Privacy Policy:
https://policies.google.com/privacy
4. In-App Purchases and Subscriptions
Subscriptions are processed through Google Play Billing. We use purchase information to verify subscription validity, determine entitlements, and manage subscription access.
Subscription prices, billing, renewals, and cancellations are managed through Google Play. We do not receive your full payment card details.
You can manage or cancel your subscription through your Google Play subscription settings.
5. Reward Points and Voucher Redemption
Reward Points are maintained through server-side records and may be used for eligible voucher redemption where available.
We process redemption information to verify eligibility, deduct or refund Reward Points, manage requests, prevent fraud, and fulfill approved redemptions.
Voucher availability, denominations, and redemption conditions may vary. We do not guarantee that every voucher is always available.
We may retain transaction and redemption records where necessary for accounting, fraud prevention, dispute resolution, or legal compliance.
6. Information Sharing
We may share information with service providers only as necessary to operate PlayCraze, including:
Google Play: subscription purchase processing and verification.
Google AdMob and UMP: advertising and consent management.
Hosting and infrastructure providers: application hosting, database storage, and security.
Voucher fulfillment providers: only when a provider is used and information is necessary to fulfill an eligible redemption.
We do not sell your personal information to advertisers.
We may also disclose information when required by law, to protect the security of the service, or to investigate fraud or abuse.
7. Data Security
We use reasonable technical and organizational safeguards to protect information, including secure authentication, encrypted communications where applicable, access controls, server-side transaction validation, and encryption of sensitive fulfillment information.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain account and gameplay information for as long as necessary to provide the service or until your account is deleted, subject to legitimate retention requirements.
Certain records, such as financial ledgers, subscription verification records, redemption history, fraud-prevention records, and administrative audit logs, may be retained for accounting, security, dispute resolution, or legal purposes.
When information is no longer required, we delete or anonymize it in accordance with our retention procedures.
9. Account Deletion
You may request deletion of your PlayCraze account through the in-app account-deletion option.
You may also contact us at:
info.bloomsha@gmail.com
When an account deletion request is processed, we revoke account access and delete or anonymize eligible personal information. Certain transaction, redemption, subscription, security, or audit records may be retained where necessary for legitimate business or legal purposes.
Deleting your PlayCraze account does not automatically cancel an active Google Play subscription. You should manage or cancel subscriptions through Google Play.
10. Children's Privacy
PlayCraze is intended for a general audience and is not specifically directed at children under the age required to provide valid consent in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review and take appropriate action.
11. International Data Processing
Your information may be processed or stored in locations where our hosting or service providers operate. Where applicable, we take reasonable steps to protect information in accordance with relevant privacy requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our features, data practices, service providers, or legal requirements change. The updated version will be published on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy, your information, or account deletion, contact:
PlayCraze
Email: info.bloomsha@gmail.com